FAQs

IF I NEED HELP WHO CAN I CALL?

WHAT ARE REQUIRED FIELDS?

WHEN CAN I EXPECT TO RECEIVE MY ORDER?

WILL I RECEIVE A CONFIRMATION OF MY ORDER?

HOW CAN I BE SURE TO GET THE RIGHT SIZE?

CAN I EXCHANGE A PRODUCT OR MY ORDER REFUNDED?

PERSONALIZATIONS

IF I NEED HELP WHO CAN I CALL?
Support is web based and can be accessed between the hours of 8:00am and 10:00pm, 7 days a week, 365 days a year by emailing to info@bbteamsports.com . Include in the email your name and telephone number along with how we may help you. An email or telephone call can be expected within 3 hours of receipt of your email by our support team.

WHAT ARE REQUIRED FIELDS?
Required fields that must be completed are marked by an asterisk * on the account setup page. You must also check the box indicating you Agree to the Terms of Service. Your order will not be placed or confirmed unless all required fields are completed.

WHEN CAN I EXPECT TO RECEIVE MY ORDER?
Your Coach or Player Representative has that information and would have been outlined in an email or hand-out to you or your player. Typically shipping occurs 21 days after your store closes.

WILL I RECEIVE A CONFIRMATION OF MY ORDER?
Yes, our system generates an email to the address that you entered in your account setup. Please make sure that you correctly enter your email address since we receive many bounced emails due to incorrect email addresses. Insight Broadband Security Suite blocks many emails containing HTML’s which includes our Confirmation emails. Please allow emails from www.bbteamsports.com within the Security Suite software. We will make every effort to resend any bounced or returned emails using non HTML messages.

HOW CAN I BE SURE TO GET THE RIGHT SIZE?
Sizing charts are now included for each product that we offer. Just click on the sizing chart (under the Product) and you will be directed to the applicable sizing chart.

CAN I EXCHANGE A PRODUCT OR MY ORDER REFUNDED?

We do not exchange or issue refunds for orders. During the checkout process, you are agreeing that exchanges and refunds will not be honored. Most of the products featured on our Team Stores are embellished and cannot be returned to our vendors. We make every attempt to provide you with product descriptions and sizing charts to limit any possible problems with your order.

PERSONALIZATIONS
All products, designs and personalization options have been approved by your Coaching Staff or Team Representative. If personalization of an item on the Store is not offered as an option, requests to add personalization will not be honored.